Handover

Handover

In case of need, this plugin connects the user with your customer care team. The handover process establishes a fluent transition between the moment when the user is interacting with your chatbot and the moment when he/she is in direct contact with one of your agents.

Przykłady użycia wtyczki Handover

  • Redirect the user's question a customer care team member when chatbot does not understand the question
  • Put the customer service contact directly in the main chatbot menu

Final effect

Tips & tricks

TIP # 1: You can set up more than one Handover: it will automatically redirect user's request to a dedicated customer care specialist.

TIP # 2: In the Handover plugin, enter your e-mail address so that you do not miss any new messages from your users.