Guides and tutorials
What to do when the user requires a contact with a consultant?
If you already have a chatbot, one of your goals is certainly to effectively support your customers 24/7. Unfortunately, sometimes the needs of our clients are so specific that in the process a real agent, consultant or a moderator is required to follow up and solve the problem for your clients. And here comes the automated process of passing the issue from a bot to a consultant (we also call it a handover).