Friendly chatbot - what mistakes you should avoid?
Chatbots are the answer to the need of simplifying our communication. Every day we are flooded with an excess amount of unnecessary information. Beautiful, creatively designed websites “attack us” with countless number of stimuli. Videos, pictures, gifs, animations, various fonts…it is like a game of colours.
But is this really a future? Let us share with you something surprising…
Internet has been conquered ...by chatbots. The quickly lifestyle we live in requires us to receive all information as quickly as possible. So the best way would be if the information could simply find us..right when we need it. So we can avoid getting unnecessary information. Furhtermore, this is what the generation Z requires.
"Simplicity is the ultimate sophistication" - Leonardo da Vinci
As a result, it turns out that maintaining this principle also when it comes to communication, especially when we talk only about the distribution of the most important information in an instant, is not easy. Fortunately, we didn’t need to wait too long for the answer of UX researchers! And in today’s post we have collected for you few rules when it comes to organising your communication in chatbot.