Friendly chatbot - what mistakes you should avoid?
Chatbots are the answer to the need to simplify communication. We are saturated with an excess of unnecessary information. Beautiful, creative websites attack us with a million stimuli. Video, pictures, gifs, animations, various fonts, a game of colors.
And here is a surprise.
Internet conquers ... chatbots. Text interfaces. A quick life requires us to receive information as quickly as possible. It's best for the information to find us. No unnecessary bullshit. This is what the generation Z requires.
"Simplicity is the pinnacle of sophistication" - Leonardo da Vinci
As a result, it turns out that maintaining the simplicity of communication, the transfer of all necessary information in the form of "instant" is not so easy. Fortunately, the response of UX researchers did not have to wait long. In today's post I have collected a few rules for you regarding communication design in chatbot.