Customer support trends for the next decade
As time goes by, there’s one thing that stays pretty much the same: the importance of customer support. In fact, research shows that by the end of 2020, customer experience will overtake price and product as a key incentive for the purchase.
For now, though, one thing is certain: plenty of global businesses have already been competing on the field customer experience, with great results. With 2020 around the corner, it might be high time for you to do the same.
The first step to making it happen is to understand what your customers need, and how their preferences might change in the near future. Here’s how customer service trends are bound to evolve within the next decade, along with expert comments.