How Chatbots Can Help Your Contact Center
Technology has drastically changed customer service, as well as every other aspect of business. While companies try to meet customers’ expectations, they need to be creative and innovative. Chatbots can genuinely help with marketing, lead generation, but most importantly, customer support.
Read on to find out what the main benefits of using chatbots in a contact center are, as well as how to boost customer service workflow thanks to bots.