It is the "brains" of all your chatbots and his configuration screen looks like this:
Just like in the Start section, we are welcomed by tabs here too, this time four: topics, unrecognized questions, quality assurance and recommended topics. Let's carefully go through each of them now. After all, you have to be careful with the brain, right? ;)
The Topics tab
This is where the list of topics that your chatbot can comment on is included. In the list you can see if the topic is currently running, i.e. whether the chatbot will respond to it, how many times it has been viewed by users and, if you activate the quality assurance option (read about it below :)), how many users have marked it as helpful or not.
How to add a new topic?
It's basically effortless! Just click the + Add topic button, which is marked in green in the image. This will redirect you to the view creating a new topic that looks like this:
At the very top, in the Enter the title field, enter the title of your new topic - don't worry, your users can't see it;) Then configure the phrases to activate this topic - enter them one by one in the Write a phrase and hit Enter... field, pressing Enter after each of them :) Now you have to decide how your bot should react - should it respond with messages that you configure in the creator below (Respond with message), whether it should go to a specific plugin (Go to plugin), or if it should respond with a random message that you can configure on each tab (Respond with a random message). Once you fully configure the topic, don't forget to turn it on! To do this, press the switch located under the word Enabled - if it lights up green, it means that the topic will be activated. It WILL be activated, because to start off your new topic, you still need ... Save the changes ;) Click the green Save button in the upper right corner of the page and voila!
The Unrecognized questions tab
This is where you will find all the questions that your chatbot didn't know the answer to. You can browse through this list to find out what information your users are looking for and then easily educate the bot - all you have to do is mark the items you are interested in and then create a new topic for them (Create new topic button). If you just want to attach a question to an existing topic, you can also do it by pressing the Add to existing topic button. It may also happen that users will simply spam to the bot - in this case it is best to archive spam :)
The Quality Assurance tab
In this tab you can ask your users to express their opinion on the answers given by the chatbot - whether they are helpful or not very good and it would be appropriate to include more information in them.
The Recommended topics tab
This is where the real magic takes place - this list includes suggestions for new topics that have been automatically proposed on the basis of questions asked by users. You just browse through them and decide if you want to implement them into the bot knowledge base or not. How does it work? You can read about it below in the dedicated Chatbotize Inbox section, because for now you have one more small thing to do - you need to connect your chatbot to the fanpage :)