Finally we can say it loud!
We are ready to announce Workspaces! With Workspaces you can create sub-accounts which are accessible from one dashboard. Every workspace has its own inbox and can have many chatbots. You can manage who has access to a particular workspace. Let’s see an example:
John and Elizabeth are Content Specialists in a marketing agency. John is responsible for all chatbots, which have been created for Company A, and Elizabeth takes care of all chatbots for Company B. Emily is a Content Manager. She is responsible for all activities of colleagues from her team.
In the main dashboard, you will find all available workspaces on the top of the list located on the left side of the panel:
What are the benefits of using different workspaces for Emily, Elizabeth, and John?
- They can manage all chatbots from their accounts without relogging.
- Each workspace has its own inbox. It significantly facilitates the everyday work of John and Elizabeth. What exactly does it mean? It means that if in particular workspaces are created chatbots for different channels (for example one only is available in Messenger, two in mobile application and last one on the website), all messages will be visible in one inbox. It lets communication with customers to be as transparent and organized as possible.
John and Elizabeth have individual workspaces, so they won’t accidentally start to modify chatbots which they are not obligated to.
- Emily, as a team leader, can check all statistics and reports smoothly and without involving anybody more.
Let’s check another example.
Steve, Karen, and Bob are Support Specialists in a PR agency. Steve is responsible for inbox which has been created for company A, but at the same time, he helps Bob in some daily activities. Bob has just finished college and works in an agency only for two weeks. He controls company C’ inbox. Karen takes care of inbox created for company B, and Arthur as a Customer Success Manager is fully responsible for the whole team.
Steve is mainly responsible for inbox which is assigned to Company A, but he is a really good colleague, and he has decided to help Bob in the introduction to a new company. Because of that, he often checks inbox which is assigned to Company C. Thanks to workspaces, he doesn’t need to switch between two different accounts. To his main account were assigned two inboxes: his own (company A), and Bob’s inbox (Company C). This case shows us clearly how time-saving this feature is and how it improves daily work between people in one company.
Of course, all benefits which have been presented in the first example also fit here :)
You are able to create new workspace anytime here: