We present to you the... Chatbotize Inbox - a powerful tool among the entire set of the ones we offer. It is an integrated, multi-channel inbox that allows you and your team to answer customer questions flowing from various chat channels in one safe place.
Why did we decide to create Chatbotize Inbox?
- Facebook limits the inboxes of brands many customers write to.
- To respond to Messenger, the consultant must have the right fanpage privileges, as it regards security issues.
- Our clients needed a place from which they can reply to messages coming from many channels.
- And finally ... we wanted to find a smarter and faster way to train your chatbots!
Let's focus on the last point. In Chatbotize Inbox, your chatbot can learn by itself! All thanks to the valuable daily work of consultants who bravely answer your (potential) customers' questions. How does that work? The system, based on the answers given by the consultants, suggests which answer you could give. If a given suggestion is selected several times, the system will consider it correct and in the section AI Consultant -> Recommended Topics you will see ... Ready-made topics with answers and a set of customer questions! This way, you can train your chatbot with one click. Isn't that great?
We've also added many additional features to Chatbotize Inbox that will streamline your daily work - queuing, advanced reports, the ability to redirect threads - and this is just the beginning!
However, we could not launch such a large project without first checking whether it works correctly - After thorough, internal tests, we implemented Chatbotize Inbox for selected clients, including InPost and Aviva. With great success! That's why we can give you a guarantee that Chatbotize Inbox is doing great even with a really heavy load.
Now you can start using Chatbotize Inbox - just one click, log in via Facebook and voilà! Amazing, how easy this is, right?